If you have a question that is not noted below, please email us at cfuwstcatharines@gmail.com and we will do our best to respond.

Q. How do I buy my ticket on Eventbrite?
A. Simply click on the House and Garden Tour logo on our website (cfuwstcatharines.org) to take you to our House and Garden Tour webpage. On this page, or any other page on our website, click on the BUY TICKETS floral button on the sidebar. Or, in your browser, go to Eventbrite.ca then, in the search field, enter the title “CFUW House and Garden Tour 2023” and click on the CFUW St Catharines event from the list to find our Ticket Sales Page. When you purchase a ticket, your email address will be requested as well as credit card information.

Q. Will processing fees be added to the ticket price?
A. No, CFUW St Catharines is absorbing all Eventbrite fees for your $30 ticket.

Q. Can I buy more than one ticket?
A. Yes, you may buy up to 10 tickets at a time. If you include a different name and email address on each ticket, your guest(s) will receive email notifications and the links they require directly.

Q. Are tickets refundable?
A. No, tickets are not refundable.

Q. If I buy a ticket, can I transfer it to another person to use?
A. Yes and No. You cannot transfer it to another Eventbrite account, but you may edit your ticket and put someone else’s name and email address on your ticket. You will no longer receive updates, as the info will go to the edited email address.

Q. Can I buy a ticket on May 28th?
A. Yes, you may purchase a ticket until 4 p.m. on May 28th, 2023.

Q. Do I need to print my ticket or is an electronic ticket acceptable?
A. No, you do not need to print your ticket. We actually prefer that you save some trees and leave your ticket on your mobile device. Tickets will be scanned at the first home you attend where you will receive a wrist band that will allow entry to all other properties from noon to 5 pm, including our refreshment stop at Rodman Hall Boutique Hotel.

Q. How do I know where the properties are located?
A. On May 22 you will receive an email with an attachment that includes a map of all the properties as well as other useful info that we hope will make your house tour day enjoyable. We will also send a reminder email to you on May 26.

Q. Can I make a donation to the Club’s Charitable Fund on the Eventbrite webpage?
A. No, we cannot link directly to the Charitable Fund on Eventbrite; however, our website link has a Donate button where you may make an online donation and receive a receipt (for amounts of $20 or more) immediately from Canada Helps.

Q. Why are we only selling tickets through Eventbrite?
A. The Planning Committee acknowledged early on that during the pandemic only contactless or touchless tickets will be available as a duty of care we have towards the businesses that used to sell hard copy tickets for the House Tours and to our purchasers. Going forward Eventbrite provides us with easy access to information about our purchasers and streamlines the process of selling tickets to our annual event.

COVID-19 Update
As of March 21, 2022, the provincial mask mandate was lifted for most locations. A mask is not required for the in-person tour; however, anyone who prefers to wear a mask is welcome to do so. Proof of vaccination is not required.

Guidelines for tour tickets

–    Begin your tour at any one of the houses. Upon showing your electronic ticket, you will receive a wristband which permits access to the remaining properties.

–       Consider carpooling with friends as parking is limited at some locations.

–       Some of the properties have stairs. If you have mobility considerations, please email cfuwstcatharines@gmail.com regarding accessibility.

–       Please note that tour tickets will not be sold in-person at the properties the day of the event.

–       Please remove your shoes when entering the homes. Bring your own shoe bag. Bare feet or shoes are not permitted. Cloth shoe bags will be available for purchase for $2 each, while quantities last.

–       To respect the privacy of the property owners, photography and videotaping are not permitted.

–       Children over 12 years of age are welcome to attend with a ticket.

–       The event operates rain or shine. There are no refunds due to inclement weather.